FAQs

First, choose the house model and tell our sales manager.

Second, we will give you quotation and calculate estimated total cost, including house options, shipping costs, and tariffs. 

Third, if you have no problem with the price, you can proceed and pay a 50% deposit by T/T payment to start production in our factory. 

Fourth, before delivery, pay 50% balance. Of course for some customers who haven’t imported products from China, we also support CIF,DDU,DDP payment method for most countries. 

Installment payments and cryptocurrencies may be accepted at your time of enquiry. Kindly discuss with the sales manager.

Market price includes Emei Hainer Capsule house and appliances (lights, air conditioner, and water heater). Market price does NOT include: Delivery/transportation to your location or crane services to remove the Emei Hainer Capsule house from truck and put in place. This can be quoted and added to your invoice or you can obtain transportation services on your own.

Other costs to consider:

Foundation – concrete slabs or footings/piers. Emei Hainer Capsule house comes with four feet to be tied down to a foundation.

Connection of services – (electricity, sewer or septic, and water) We recommend either electrician and plumber or general contractor to connect these services.

The standard lead time is typically 30 days, starting from the date of receiving the first deposit and all signed documents. 

We know that customers are excited to get their Capsule house(s), and we’ll work hard to get your house built, delivered, and installed correctly and in a timely manner.

Absolutely! We encourage prospective buyers to visit our showroom to experience our capsule houses firsthand. 

Determine Location:

Just like any new construction, you would need to determine the location you want to put the Capsule house. 

Preparing a Foundation:

We recommend you prepare a foundation and bring utilities to it so they can plug in once the house arrives. The type of foundation will be based upon the terrain and ground that you are placing the capsule House on. This is best determined by a general contractor or civil engineer. (Someone who is familiar with the land conditions of your location)

Preparing for delivery of your Capsule house:

Clean the site of all debris (i.e. old tree stumps, trash, dog waste, etc) and a pathway to and from where the delivery vehicle parks.

Review access to delivery area:

The building will be delivered into place via a heavy-duty truck and long, tilt-bed trailer as well as a crane. The truck and trailer must have a clear 3m wide, relatively straight path from a paved road, as trailers are unable to make tight turns, similar to a boat trailer or camper. It is vitally important that there are no obstacles that cannot be navigated around, such as fences, trees, branches, or underground septic systems.

Don't over-irrigate prior to delivery:

Our delivery vehicles are heavy and can leave tire tracks when driving across grass or other vegetation.

Installing Utilities:

Plumbing, electricity, and AC all come pre-installed in your capsule house from the factory. Utilities simply plugin on-site to the exterior of the house. We recommend you have a professional contractor on site to get everything installed correctly upon delivery.

The house(s) should be transported using a standard semi-trailer for local delivery. Additionally, for overseas shipment, it is transported in a 40-foot FLAT RACK container.Hoisting:Upon arrival at the project site, the capsule house would be lifted using the services of a local crane. The weight of our capsule house ranges between 6 to 10.5 tons. It is advisable to arrange for a crane with a capacity of more than 25 tons for loading and unloading.

We offer 5 year warranty. If there is a problem within five year, we can send a replacement product and come to your home for maintenance if necessary. 

Like your real house, over time, naturally there are some minor problems, such as furniture and light fixtures, that require regular maintenance. 

But the frame, exterior and interior walls of our overall house will last for more than 20 years, and there will be no leakage problems.